FREQUENTLY ASKED QUESTIONS

We were a design studio before we become printers, so we can help you with Custom Illustrations
Yep. The more you order, the cheaper they get. Bulk pricing is built into all products.
Yes — printed on premium vinyl and laminated for protection against sun, rain, and wear.
Most orders are produced within 2–5 business days depending on workload.
All stickers are printed in-house in Australia.
If your file needs checking, we’ll send a proof. Otherwise, print-ready files may go straight into production to keep things moving.
Vector files like AI, SVG, or EPS are best. High-resolution PNG or PDF files at 300 DPI also work well.
Yes — if you don’t have artwork ready, we can help create it. Just get in touch for a quote.
If needed, we can send a proof before printing. Otherwise, we print from the artwork you upload.
Express Post usually takes 1–3 business days depending on your location.
Shipping is a flat rate of $15 Express Post, with free shipping on orders over $100.
Singles are best for handouts, resale, and a premium look. Sheets are great for smaller stickers or variety packs.
No problem — custom shapes and sizes are what we do.
We use premium vinyl, professional printing, and laminate every sticker for a durable, long-lasting finish.

How It Works

1

Proof Approved

Within 24 Hours

You’ll receive a free proof via email for approval before we print anything. No surprises, no guesswork.

2

Production

1–2 Business Days

Printed, laminated, cut and packed in-house using high quality materials. Fast turnaround without cutting corners.

3

Express Shipping

1–2 Business Days

Shipped fast with AusPost Express. Most orders arrive within a couple of business days.

Customer Care

Shipping & Pickup

Everything you need to know about getting your order — whether it's heading out with the postie or waiting for local pickup.

Shipping

We ship Australia-wide from our Queensland studio. Once your order has been produced, it’ll be packed up and sent using the shipping method selected at checkout.

Production Times
Stickers
1–2 business days
Apparel
Up to 14 business days
Good To Know
  • Shipping is calculated at checkout based on your order and location.
  • Tracking details are sent by email once your order has been dispatched.
  • Delivery timeframes can vary during busy periods or due to carrier delays.
  • Please double-check your shipping address at checkout.

Local Pickup

We also offer local pickup from Burpengary, QLD. Just select Local Pickup at checkout and we’ll let you know when your order is ready to collect.

Pickup Details
  • Pickup is by arrangement only.
  • Please wait until you receive confirmation before arriving.
  • Standard production times still apply to pickup orders.
  • We’ll send collection details once your order is ready.
Best For
  • Local customers who want to save on shipping.
  • Orders needed quickly once production is complete.
  • Anyone nearby who likes the thrill of a good pickup mission.

Working to a deadline?

If you need your order by a certain date, get in touch before ordering and we’ll let you know what’s possible. Better to check first than enter goblin mode later.

Customer Care

Returns & Exchanges

Because most orders are custom made, our returns policy is a little different to a standard retail store. Here’s how it works.

What We Can’t Accept

Because most of our products are custom made to order, we do not accept returns or exchanges for change of mind.

Custom Products
  • Custom stickers
  • Custom apparel
  • Personalised items made specifically for your order

Please choose carefully when placing your order, especially for custom sizes, quantities, garments, names, spelling, and artwork details.

If Something’s Wrong

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it.

Please Include
  • Your order number
  • A description of the issue
  • Clear photos showing the problem
Possible Resolutions
  • Replacement
  • Reprint
  • Store credit
  • Refund where appropriate

Artwork Approval

Customers are responsible for checking artwork, spelling, sizing, and order details before approval or submission.

We are not responsible for errors that were approved by the customer before production.

Use & Application Issues

We cannot offer refunds for issues caused by incorrect application, handling, washing, or misuse after delivery.

If you’re unsure how to apply or care for your order, get in touch and we’ll point you in the right direction before chaos enters the chat.

Need Help?

If there’s a problem with your order, reach out and we’ll do our best to sort it quickly and fairly.

All apparel is printed in-house at our Burpengary studio.

If you’ve got artwork ready (or even just an idea), you can send it through and we’ll help you from there.

Have Some more Questions? Get in touch below

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Need a cool shirt design?

We were a design studio before we become printers, so we can help you with Custom Illustrations