At Nocturnal Design Co, we take pride in the quality of our work. Because many of our products are custom-made, our returns policy is a little different from big-box retail — fair, but firm.
Most of our products are made specifically for you, including:
Custom stickers
Custom apparel
Printed merchandise
Any item made using customer-supplied artwork or approved designs
For this reason, we do not offer refunds or returns for change of mind, incorrect sizing, or errors in artwork once production has started.
Please double-check all artwork proofs, sizes, quantities, and product selections before approving your order.
By placing an order with Nocturnal Design Co, you confirm that:
All artwork has been reviewed and approved
Spelling, layout, sizing, and quantities are correct
You understand colours may vary slightly between screen and print
Once an order has been approved and sent to production, changes or cancellations may not be possible.
If your order arrives damaged, faulty, or incorrect, we’ll make it right.
You must contact us within 7 days of receiving your order, providing:
Your order number
A clear description of the issue
Clear photos showing the problem
If the issue is confirmed to be our error, we will offer a reprint or a refund, at our discretion.
The following items cannot be returned:
Custom or personalised products
Items printed from customer-supplied artwork
Sale or clearance items
If an item is not custom-made and you change your mind, you may request a return within 7 days of delivery.
Returned items must be unused and in original condition.
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
This policy does not limit your rights under Australian Consumer Law. You are entitled to a replacement or refund for products that are faulty, not as described, or unfit for purpose.
Custom stickers, apparel, and design solutions.
Proudly printed and operated in Burpengary, QLD. ABN 67 363 846 283
Customer Care
Address
32 Crendon St,
Burpengary QLD 4505
Pickup Hours
Mon – Fri: 9:00am – 5:00pm
By appointment only
