All apparel is printed in-house at our Burpengary studio.
If you’ve got artwork ready (or even just an idea), you can send it through and we’ll help you from there.
Customer Care
Returns & Exchanges
Because most orders are custom made, our returns policy is a little different to a standard retail store. Here’s how it works.
What We Can’t Accept
Because most of our products are custom made to order, we do not accept returns or exchanges for change of mind.
Custom Products
- Custom stickers
- Custom apparel
- Personalised items made specifically for your order
Please choose carefully when placing your order, especially for custom sizes, quantities, garments, names, spelling, and artwork details.
If Something’s Wrong
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it.
Please Include
- Your order number
- A description of the issue
- Clear photos showing the problem
Possible Resolutions
- Replacement
- Reprint
- Store credit
- Refund where appropriate
Artwork Approval
Customers are responsible for checking artwork, spelling, sizing, and order details before approval or submission.
We are not responsible for errors that were approved by the customer before production.
Use & Application Issues
We cannot offer refunds for issues caused by incorrect application, handling, washing, or misuse after delivery.
If you’re unsure how to apply or care for your order, get in touch and we’ll point you in the right direction before chaos enters the chat.
Need Help?
If there’s a problem with your order, reach out and we’ll do our best to sort it quickly and fairly.
